At Amrit Slesha Ayurveda, (“We,” “Us,” or “Our”), accessible via www.amritslesha.com, safeguarding the confidentiality and security of your personal information is central to our commitment to providing ayurvedic, holistic, and patient-centred care. We understand that trust is essential in the relationship between healthcare providers and their patients, and we are dedicated to handling your data with the utmost transparency, responsibility, and care.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your Personal Data whenever you interact with our clinic, website, or digital platform. Our Privacy Policy and related practices fully comply with all applicable Indian data protection laws, rules and regulations.

By choosing to access or use our services through our website, you acknowledge that you have read, understood, and consent to the terms of this Privacy Policy (“Policy”). Your continued use constitutes your explicit consent to our management and use of your personal information as outlined in this Policy. If you do not agree with any aspect of this policy, we respectfully request that you discontinue use of our website and services.

1. DEFINITIONS AND INTERPRETATIONS

1.1. Definitions

For this Privacy Policy, the following terms have the meanings ascribed to them:

1.1.1. “Sole Proprietorship” refers to Amrit Slesha Ayurveda, a healthcare provider specializing in Ayurvedic health care, consultation, therapy, and ayurvedic services, operating through its website www.amritslesha.com and physical clinic location.

1.1.2. “Cookies” means small data files stored on your device by our website to enhance browsing experience, remember your preferences, and analyze usage patterns.

1.1.3. “Device” means any electronic instrument, including but not limited to computers, smartphones, or tablets, used by you to access our website, digital platforms, or services listed thereto.

1.1.4. “Personal Data” means any information that identifies or can be used to identify an individual, including but not limited to name, contact details, medical history, health records, treatment details, payment information, or any other data you provide in relation to our healthcare services.

1.1.5. “Platform” refers to Our official website www.amritslesha.com and other digital services, applications, or communication channels We utilize to provide ayurvedic healthcare and related services.

1.1.6. “Service Provider” means any third-party individual or organisation engaged by Us to perform functions or services on Our behalf, such as IT support, hosting, data analytics, or payment processing.

1.1.7. “Usage Data” means information collected automatically about how you access and interact with Our website, or digital platform, or Our services, including pages visited, session duration, device information, and user actions.

1.1.8. “You” or “User” refers to any individual or entity accessing or using Our website, services, or healthcare offerings.

1.2. Interpretation

1.2.1. Words in the singular shall be interpreted to include the plural, and vice versa.

1.2.2. Any reference to “include” or “including” should be understood as being without limitation.

1.2.3. References to the words “include” or “including” shall be construed without limitation.

1.2.4. Headings and titles in this Policy are indicative and shall not be deemed part of the Policy or be taken into consideration in its interpretation or construction.

2. COLLECTION OF INFORMATION

We collect personal information to provide effective Ayurveda and para-surgical healthcare services, facilitate smooth communication, and enhance Your experience with our clinic and digital platforms.

2.1. Information You Provide Directly:

2.1.1. When You interact with Us such as by submitting inquiry or requesting consultation via Our website’s contact form, communicating through email, WhatsApp, or phone, sharing medical histories and treatment details during consultations, or subscribing to newsletters or health updates (if available) You voluntarily provide personal data, including Your name, contact details, health information, and messages.

2.1.2. We collect this information to:

2.1.2.1. Respond to Your inquiries and provide relevant healthcare services;

2.1.2.2. Facilitate appointment scheduling and follow-up communications;

2.1.2.3. Share important health information, updates, offers, or promotional content with Your express or implied consent;

2.1.2.4. Maintain accurate records of interactions to improve our services;

2.1.2.5. Ensure efficient patient care and support.

2.2. Information Collected Automatically:

When You visit Our website, We may automatically collect technical information such as Your IP address, browser type, operating system, device information, pages viewed, time spent, and navigation patterns. This data allows Us to optimize Our website, troubleshoot technical issues, analyze usage trends, and personalize Your browsing experience. We use Cookies and similar technologies to facilitate this automated data collection, remember Your preferences, and analyze site traffic to enhance Your experience.

2.3. Information from Third Parties:

Occasionally, We may receive Your information lawfully from third-party sources, such as digital marketing platforms, referral partners, or healthcare networks. This information may include Your contact details or interest in Our services. We use this data solely to respond to Your inquiries or provide relevant healthcare solutions, in accordance with this Policy and applicable data protection laws. You may contact Us at anytime to request access, correction, or deletion of such information.

3. HOW WE USE YOUR INFORMATION

3.1. We utilize the information We collect to effectively deliver Our services and enhance Your experience with Us:

3.1.1. We utilize the information We collect to deliver personalized and effective Ayurvedic consultation, therapy, and related medicine to enhance your overall experience with Us.

3.1.2. We use Your Personal Data to respond to Your inquiries, provide healthcare advice, and offer information regarding consultations, therapies and ayurvedic medicine.

3.1.3. With Your consent, We may send You newsletters, health updates, clinic announcements, and relevant promotional offers related to Our healthcare services.

3.1.4. We tailor Our communications and services to meet your individual health needs and facilitate Your participation in therapies, follow-up consultations, and ayurvedic medicine.

3.1.5. Usage Data collected from Our website helps Us analyze site performance, understand user behaviour, and continuously improve the functionality and content of Our digital platforms.

3.1.6. We advise You not to submit sensitive personal information such as financial details, government-issued ID numbers, passwords, or health information via website forms.

4. SHARING YOUR INFORMATION

4.1. At Our clinic, we respect your privacy and limit the sharing of your personal information. We do not share your data with any third party without your explicit consent. However, We do share Your personal data with our consultants and therapists for provision of Your selected services and our Doctors use your personal information submitted for the purpose of health assessments.

However, certain situations require us to share limited information:

4.1.1. With Service Providers: To effectively operate our clinic, website, and related services, We may engage trusted third-party service providers such as IT support, email communication, analytics, payment processors, and digital marketing agencies. These partners are contractually bound to use Your Personal Data solely to provide the services We have engaged them for and to safeguard the confidentiality and security of Your data.

4.1.2. For Legal Reasons: We may disclose your Personal Data to comply with applicable laws, court orders, government or law enforcement requests, or regulatory investigations. This includes adherence to the Digital Personal Data Protection Act, 2023, and other relevant Indian legislation.

4.1.3. Safety and Security: When necessary to protect the rights, property, safety, or health of patients, staff, or others, We may share information with appropriate authorities such as law enforcement agencies, cybercrime units, or healthcare regulators to investigate or prevent fraud, abuse, or security threats; or disease surveillance.

4.1.4. Business Changes: In the event of a merger, acquisition, restructuring, or sale of parts of Our business, Your Personal Data may be transferred to the new entity. We will notify about such changes and how your data will be managed going forward, through our www.amritslesha.com or other official communication channels.

4.1.5. Publishing Feedback: We may request your explicit consent to publish your review and your experience with us on Our website or other digital platforms.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1. When You visit Our website, We use Cookies and similar small data files to enhance Your browsing experience. These Cookies primarily include essential site Cookies that help the website function properly, remember Your preferences, and improve usability.

5.2. Cookies also assist Us in understanding how visitors interact with Our website, allowing Us to analyze site traffic and improve our digital content and online services for a better patient and visitor experience.

5.3. You have the ability to manage or disable Cookies through your web browser settings. Please be aware that restricting or blocking certain essential Cookies may impact Your ability to use some features or services of Our website.

5.4. By continuing to use Our website, You consent to Our placement and use of Cookies as described in this Policy.

6. SOCIAL MEDIA AND PUBLIC PLATFORMS

We engage with Our community through various social media channels and public platforms. Please be aware that any information, comments, or content You choose to share on these external platforms may be visible to the public and are governed by the privacy policies and settings of those platforms, over which We have no control. We advise you to exercise caution and discretion when sharing personal or health-related information on such public forums. We are not responsible for how third parties on these platforms may collect, use, or distribute Your information. We encourage you to review and manage the privacy settings on any social media sites You use to better control Your data.

7. DATA SECURITY

7.1. We’re committed to protecting Your personal and health information. We take necessary technical, administrative, and physical security measures as reasonable to safeguard Your data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

7.1.1. Storing data on secure, password-protected devices and systems with strict access controls.

7.1.2. Restricting internal access to Your Personal Data only to authorized personnel who require it to provide You with consultations and therapies.

7.1.3. Employing encryption, firewalls, and other advanced cybersecurity technologies appropriate for the nature of the data we collect through our website.

7.2. While We strive to protect Your information, please understand that no method of electronic transmission or storage is completely secure. Consequently, We cannot guarantee absolute security but will take all reasonable steps to protect your data in accordance with all applicable Indian data protection laws, rules and regulations.

8. PHISHING

Safeguarding Your personal and health information is a top priority. Please remain vigilant against phishing attempts fraudulent communications that impersonate Our clinic or trusted entities to deceive You into revealing sensitive information. We will never ask for your confidential data, such as passwords, financial details, or health records, via unsolicited emails, messages, or unverified links. If You receive any suspicious communication claiming to be from Amrit Slesha Ayurveda, do not respond or click on any links. Instead, verify its authenticity by contacting Us directly through Our official channels. Your alertness is crucial to maintaining a secure environment for everyone.

9. YOUR RIGHTS AND CHOICES

9.1. We are dedicated to ensuring you have comprehensive control over your personal and health information. As a patient or user of Our services, you have the following rights under applicable Indian data protection laws:

9.1.1. Access: You have the right to request access to the personal data We hold about you, including medical records and communication history.

9.1.2. Rectification: If You find any inaccuracies or incomplete information in Your data, You can request corrections or updates to ensure its accuracy.

9.1.3. Erasure (Right to be Forgotten): You may request that We delete Your personal data where there is no lawful requirement for us to retain it, subject to regulations governing medical record retention.

9.1.4. Opt-Out: You have the choice to unsubscribe from marketing communications, newsletters, or promotional material at any time.

9.2. To exercise any of these rights, please contact Us using the contact information provided below. We will review Your request promptly and respond within any legally required timeframe.

10. DO NOT TRACK

Currently, Our website does not recognize or respond to “Do Not Track” (DNT) signals sent by web browsers. As there is no universally accepted industry standard for DNT compliance, Our data collection and tracking practices remain consistent for all visitors to ensure the proper functioning of Our website and services.

11. RETENTION OF YOUR INFORMATION

We retain Your personal data only for as long as necessary to fulfill the purposes for which it was collected, such as for future training and quality purpose and also responding to Your inquiries, providing healthcare services, or complying with legal and regulatory obligations.

12. CHILDREN’S PRIVACY PROTECTION

We do not collect, use, or store personal information from anyone under the age of 18, unless required for provision of our services/ health assessments. In the event We discover that personal data of a minor has been inadvertently collected, We will promptly delete such information.

13. LEGAL COMPLIANCE AND DISCLOSURES

We fully comply with all applicable Indian data protection laws, rules and regulations. We may disclose Your personal information if required by a court order, government request, or regulatory authority, or if necessary to protect Our legal rights, investigate fraud, or ensure the safety of Our patients and staff.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time to reflect changes in Our services, legal requirements, or privacy practices. When significant changes occur, We will notify You through Our website or other official communication channels. We encourage you to review this policy periodically to stay informed about how We protect your information.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Email: support@amritslesha.com

Phone: +91.7569024919

Address: 10-1-92/3/7A, Ground Floor, Ampro Estates, Janaki Enclave, Karmanghat, Saroor Nagar, Hyderabad, Telangana. 500035. 

Disclaimer:

By submitting your information through the Customer Assessment Form, or through the website, or through other modes, you acknowledge and agree that Amrit Slesha Ayurveda (“we”, “us”, or “our”) will collect and process your personal data, including your name, email address, phone number, company name, and city/location, and health related information, solely for the purpose of responding to your inquiry and facilitating ongoing communication with you, in accordance with Our Policy.

Your data will be handled securely and will not be shared with any third party except:

(i) as expressly permitted by You,

(ii) with Our trusted service providers under confidentiality obligations, or

(iii) as required by law or regulatory processes.

Submission confirms You are at least 18 years old.

Please do not submit any sensitive personal information. For general information about how we collect, use, store, and protect your personal data, and your rights relating to your information (including your right to access, rectify, or erase your data, or to opt out of communications), please refer to our full Privacy Policy.

Submission of your information confirms that you have read, understood, and consent to the practices described in our Privacy Policy. If you do not agree, please do not submit your details.